When can I return my samples?
Ideally, you should return the kits as soon as possible after the sampling is completed. However, you can return the kits to the laboratory within two weeks after pond water collection. If samples must be stored for a few days prior to returning them to the laboratory please store them in the refrigerator.
Other FAQs
Is there a risk of the sampler contaminating the samples?
How should I decontaminate equipment?
Why are sampling points spread around the pond?
Why is 600ml of pond water collected when only 90ml is sent for analysis?
Why is the water column mixed before sampling?
Does it matter if I collect plant material, zooplankton in my water sample?
Why should sediment be avoided?
What happens if my samples contain a lot of sediment?
Does it matter if algae is present in the sample?
What happens if some of the solution in the 50ml tube spills?
How long can kits be kept prior to sampling?
How do I return my samples to you?
I have kits left over what should I do with them?
My kits were not collected by the courier when expected - will they still be okay?
Do the samples degrade during transit to the laboratory?
Don't forget our customer services team are on hand to provide any help and assistance you might need. Please don't hesitate to call us, our friendly and experienced advisers will be pleased to answer any questions you might have about our services.