A 'forensic quality' service from the UK's 1st private DNA fingerprinting laboratory 0800 193 3362   edna@cellmark.co.uk

Frequently Asked Questions (FAQs)

Kit Ordering and Delivery

What do I get for my money?

Our prices are for the kit itself (everything required to collect the water sample), delivery of the kit to your location, the analysis, and the return of the results. Sample return by courier can be arranged at the cost of £20* per courier trip - * excludes return for Next Day eDNA - this costs £35 per courier trip. All prices are ex VAT.

Do you offer bulk discounts?

Discounts are available - details are shown on the relevant web pages. If you are looking for larger bulk orders then please call us direct to discuss.

How can I pay for my kits?

You can pay upfront online or over the telephone when you place your order. Alternatively we can supply you with an invoice, our payment terms are 30 days.

What if I need a VAT receipt

For credit card orders a VAT receipt should have been sent to you at the time of ordering if you wish another copy to be sent please email us at eDNA@cellmark.co.uk and this will be re-issued to you.

How quickly can you send my kits?

Orders placed before 3pm can normally (subject to stock availability) be dispatched to you by our courier for delivery on the next working day. Please note, deliveries to Scotland can often take a little longer to arrive.

Can I cancel/adjust my order?

Orders can be adjusted or cancelled prior to the dispatch of kits (call us on 0800 193 3362).  Once kits have been dispatched, if you need to adjust your order, please call our friendly customer services team who will be able to discuss your requirements and offer the most appropriate solution.

What if my kits don't arrive as expected?

If your kits have not arrived as expected please contact us and we can check their progress. If you wish, when we book the courier, we can issue you with a tracking reference number.