Please try to avoid including sediment in the sample as it can interfere with the laboratory testing processes. Upon sample receipt, we inspect the samples for the presence of sediment, algae, precipitates and any other debris. If samples contain excess amounts of debris we may have to fault the sample. In this instance we will contact the sampler to highlight the issue. On occasion this may require the submission of a new sample - a replacement kit will cost £25.
Don't forget our customer services team are on hand to provide any help and assistance you might need. Please don't hesitate to call us, our friendly and experienced advisers will be pleased to answer any questions you might have about our services.