Delivery and Sample Returns

Once we have received your order we will arrange for the kit(s) to be couriered to your chosen location. The cost of this is included in the overall price of the service. Normally, when we receive an order before 1pm, we can arrange for it to be delivered the following working day.

You can return your samples to us by courier (this is not included in the price) or you may drop them off at one of our testing laboratories.

Option 1: Your preferred courier

We receive courier deliveries at our laboratories during normal working hours, Monday to Friday.  Please remember to tell us if you are using this option so we know when to expect your sample(s) and do not courier samples to us overnight on Friday as we cannot receive commercial courier deliveries over the weekend. The samples, which need to remain cool, will be held at a courier depot over the weekend at an unknown temperature.

Option 2: Drop off at one of our laboratories

As a forensic service provider we operate a 24/7 sample reception facility.  It may therefore be possible, if you have made arrangements with us in advance, for you to deliver your samples to us in or out of hours, whenever it is convenient for you. This year, we have expanded our testing capability and in addition to testing at our Oxfordshire laboratories in Abingdon we are also GCN testing at our laboratories in Chorley, Lancashire.

Please ensure that you follow the return packaging guidelines on the reverse of the sample return form.  All samples are checked on arrival to ensure that they are in a suitable state to be tested.