Once we have received your order we will arrange for the kit(s) to be couriered to your chosen location. The cost of this is also included in the overall price of the service. Normally, when we receive an order before 3pm, we can arrange for it to be delivered the following working day.
We appreciate that customers will have different requirements for returning samples and we aim to accommodate these by offering the following three options for sample returns:
Drop off at our Abingdon laboratory
As a forensic service provider we operate a 24/7 manned sample reception facility. It may therefore be possible, if you have made arrangements with us in advance, for you to deliver your samples to us in or out of hours, whenever it is convenient for you.
Our courier service
If you’d like us to organise a courier to collect the sample(s) from your location simply call us on 0800 193 3362 during our normal working hours. We will advise you of the cost and arrangements when you call.
Your preferred courier
You may already have an arrangement with a courier - we receive couriers at our Abingdon facility during normal working hours, Monday to Friday. Please remember to tell us if you are using this option so we know when to expect your sample(s).
Please ensure that you follow the return packaging guidelines on the reverse of the sample return form. All samples are checked on arrival to ensure that they are in a suitable state to be tested.
Please do not courier samples to us overnight on Friday as we cannot receive commercial courier deliveries over the weekend - the samples, which need to remain cool, will be held at a courier depot over the weekend at an unknown temperature.