A 'forensic quality' service from the UK's 1st private DNA fingerprinting laboratory 0800 193 3362   edna@cellmark.co.uk
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Question:
How do I return my samples to you?

There are three options:

  1. We operate a 24/7 365 sample reception service, so if you’re local, you can drop it into our reception (Unit 16) in Abingdon, however for security reasons please phone in advance (during normal office hours) to let us know who will be dropping the sample off and an approximate time.
  2. Use a Cellmark courier. Call our customer services department on 0800 193 3362 and they will arrange a courier and email you the correct labels for you to attach to the outer packaging. Our standard courier charge is £20 however, this rises to £35 if you are using our Next Day testing service.
  3. Using your own courier. Please contact us to confirm your choice so we can plan for your sample’s arrival.

More questions...


Is there a risk of the sampler contaminating the samples?


How should I decontaminate equipment?


How do you take eDNA samples?


What is in a kit?


How many kits do I need?


Why are sampling points spread around the pond?


Why is 600ml of pond water collected when only 90ml is sent for analysis?


Why is the water column mixed before sampling?


Does it matter if I collect plant material, zooplankton in my water sample?


Why should sediment be avoided?


What happens if my samples contain a lot of sediment?


Does it matter if algae is present in the sample?


What happens if some of the solution in the 50ml tube spills?


How long can kits be kept prior to sampling?


When can I return my samples?


How do I return my samples to you?


I have kits left over what should I do with them?


Can I reuse parts of kits?


My kits were not collected by the courier when expected - will they still be okay?


Do the samples degrade during transit to the laboratory?