What if I need a VAT receipt?

For credit card orders a VAT receipt should have been sent to you at the time of ordering if you wish another copy to be sent please email us at eDNA@cellmark.co.uk and this will be re-issued to you.

Other FAQs

What do I get for my money?

Do you offer bulk discounts?

How can I pay for my kits?

What if I need a VAT receipt?

How quickly can you send my kits?

Can I cancel/adjust my order?

What if my kits don't arrive as expected?

What service levels do you offer?

Don't forget our customer services team are on hand to provide any help and assistance you might need. Please don't hesitate to call us, our friendly and experienced advisers will be pleased to answer any questions you might have about our services.